Online learning packages – Shopbasics

Part-time and casual staff are essential to the running of a successful retail store. However, due to the seasonal nature of these staff and restrictions in training budgets, they are often the least trained and prepared to serve customers, maintain safety standards and help reduce theft.

These six online short courses have been designed to be the first level of knowledge a retailer would expect for their staff in a shop environment. They have been developed to ensure you can create a high standard across 100% of your staff.

These courses are made up of learning chunks from Certificate II Retail Operations.

To order Shopbasics courses click here.

Shopbasics courses available

Shopready is an online package that will give employers a cost-effective flexible option of training their staff in the very basics of working in a retail environment. From customer service to OH&S and loss prevention, this is perfect for retailers to induct staff and increase productivity from day one across 100% of staff.

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Your staff play a key role in improving customer satisfaction and loyalty. The Shoptalk package gives retail employers the opportunity to focus staff training on improving customer service; ensuring staff exercise better strategies in customer communication and selling skills.

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Customers often make purchasing decisions based on staff recommendations and advice. The Shopconnect package helps staff focus on developing their product/service knowledge, helping them to better advise customers on product selection. After undertaking this course employers should be able to see an increase in staff confidence and a measurable increase in sales.

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Effective product display is essential for retailers to attract customers and increase basket size. The Shopview course provides retail staff with the basic information they need to quickly grasp the key areas for improving the presentation of products within their store.

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The estimated cost of work-related injuries and diseases to the Australian economy each year is $34.3 billion** The Shopsafe course presents the essential information for all retail staff to help prevent workplace injuries. It helps staff incorporate safe work practices into their everyday retail operations.

**according to a 2004 report by the National Occupational Health and Safety Commission.

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The effect of theft on retail businesses in Australia is enormous. Each year retailers could lose up to 25% of their annual profit due to theft, and up to 75% of this loss can be attributed to theft of inventory by internal employees. Therefore it is essential that organisations have policies and procedures in place for dealing with stock control. The objective of Shopwatch training is to embed these processes, helping you to reduce product shrinkage and maximise profits.

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