Mystery Shopping allows you to confirm the effectiveness of your training and address any skills gaps prior to busy periods.
Workstar has partnered with Personally Recommended to provide a national Mystery Shopping service mapped to the Retailstar's Shopbasics program.
How will a Mystery Shopping program add value?
- Identify what products, advice and product information is being recommended by staff when challenged with a particular scenario.
- Identify the support of promotions and use of advertising material.
- Measure the quality of customer service offered by staff members at the point of sale.
- Provide your teams with a customer's view of the customer service and the overall Brand Experience
- Mystery Shopping and Shopready will benchmark and provide data to track results.
For further information contact retailstar@workstar.com.au
