4 December 2007

Building a solid foundation

MyHouse is a family owned business and is one of the leaders in the Home Furnishing industry offering a large range of fashion products and a complete in-home window decorating service. With 30 locations across NSW and ACT, MyHouse pride themselves on giving their customers the "MyHouse" experience each time they visit one of their stores.

Earlier in 2007, Retailstar commenced working with MyHouse in partnership with leading mystery shopping organisation, Personally Recommended. The mystery shopping exercise was undertaken to identify any training gaps that MyHouse might have that could threaten the customer experience that they pride themselves on.

Personally Recommended completed an extensive Savvy Shopper exercise on all 30 of the MyHouse stores. It identified training gaps that needed addressing to improve sales and service. Workstar was then introduced to create and deliver a three hour training course based on Personally Recommended's findings.

The three hour course developed focussed on the "MyHouse Experience" and was aimed at increasing service consistency, improving sales techniques, increasing sales whilst maintaining the company values. It was delivered to staff across all stores.

MyHouse Managing Director, David Jarjoura, stated that he was impressed with Workstar's ability to design and deliver such a focussed training package in such short time period to so many of their locations. "Workstar's vast industry knowledge and team of experienced retail trainers was highly beneficial when sharing their skills and knowledge in the trainings" he said.

About Retailstar

Retailstar is the specialist retail brand of Workstar Pty Ltd.

Many of the region's leading employers use Workstar's award winning technology, learning content and consulting services to deliver increased sales, productivity and compliance, whilst reducing training and recruitment costs. Workstar has also been awarded major national and international multimedia projects in education and training and has received global recognition for its solutions and impact on business success.

For further information contact retailstar@workstar.com.au